Warranty & Returns
Cycle Sounds Standard Warranty offers you full protection for a period of twelve (12) months from the time of purchase. This warranty covers the cost of parts only for any needed repairs to, or replacement of, your motorcycle sound system for twelve months under normal usage (labor and shipping costs excluded). Any product modified from its original manufactured form or installed improperly shall not be covered under this warranty.
Cycle Sounds Extended Warranty offers you full protection for a period of twelve (12) months beyond your Cycle Sounds standard manufacturer’s warranty. Extended Warranties must be secured within 30 days of the original purchase date and are only available on select kits and products. Your Extended Warranty covers the cost of parts only for any needed repairs to, or replacement of, your motorcycle audio system for twelve months, under normal usage (labor and shipping costs excluded). Any product modified from its original manufactured form or installed improperly shall not be covered by the standard warranty or this extended warranty. Cycle Sounds will keep your product information on file including the details of the motorcycle speaker system you have purchased. If multiple units are purchased an Extended Warranty must be purchased for each unit.
Warranty & Returns Notice
When returning products for any reason you MUST complete the RMA Form found below and include a copy of the original sales receipt or proof of purchase. Failure to do so will result in your package being returned to you without services being performed or credits being issued. Please download the RMA Form (PDF) below for more information on obtaining an RMA number or call our main office at (816)525-2628. If you were granted a pre-shipped warranty replacement part, a copy of the original sales receipt or proof of purchase as well as the pre-shipped warranty replacement part packing slip must be sent in the package accompanying the product. Failure to include the necessary information will result in your credit card being charged for the pre-shipped warranty replacement part.
*Please note that when shipping product back for warranty, replacement or return the buyer is responsible for return shipping back to Cycle Sounds and we will pay the shipping back to the customer in the case of warranty replacement or repair. Products being returned for refund or exchange are subject to a 20% restocking fee and must be returned within 30 days of the original purchase.